Even with careful packing, damage can occasionally happen during a move — a scratched wardrobe, a cracked mirror, a dented appliance. Here's exactly what a genuine, accountable mover should do about it, and what you should know before you book.
Step 1: Document everything at delivery, not later
Inspect major items as they're unloaded, before the crew leaves. Take photos or videos of any damage immediately, with timestamps, and note it on the delivery document if one is provided. Damage reported days later is much harder to resolve.
Step 2: Check whether you opted for goods transit insurance
If you took our optional goods transit insurance, damaged or lost items above the coverage threshold can be claimed against the policy — this is the strongest protection you can have. If you didn't take insurance, the mover's own liability terms (usually stated in your booking confirmation) apply instead.
Step 3: Raise it with the company directly and in writing
Contact the mover the same day, in writing (WhatsApp or email) with photos attached, referencing your booking ID. A registered, accountable company like Laxmi Packers and Movers will investigate and respond — this is exactly why GST/Udyam registration and a real office address matter so much when choosing a mover in the first place.
Step 4: Understand what's reasonable to expect
Minor cosmetic wear (small scuffs) is generally not compensable, but breakage, structural damage or loss of an item is. A fair resolution depends on the item's declared value, whether insurance was taken, and clear documentation from step 1.
How Laxmi Packers and Movers reduces this risk from the start
- Trained, uniformed crew — not random daily-wage labour with no accountability
- Proper packing materials for every item, including specialist wooden crating for fragile pieces
- Optional transit insurance offered upfront, not hidden
- A real registered office and GST invoice, so there's always a paper trail
If something goes wrong on a move with us, call 98456 83236 immediately — we take it seriously and respond fast, because our reputation and 423+ reviews depend on it.